Last Modified: May 10th, 2025
At Muskelo LLC we strive to maintain a safe and respectful experience of all our users. Surfface (the "APP") is a search engine for content. Our Content Removal Policy outlines our approach to addressing concerns related to content that may depict individuals without their consent or be inappropriate. Surfface provides only media content previews and links to the content. Full source content is located in other resources.
Content Removal Process
If a user believes that any content on our APP violates their rights or the rights of another person, they can request its removal by contacting our support team at [email protected] or directly report their concern in the APP via the “Contact” method. We will thoroughly review the request and take appropriate action within a reasonable timeframe. The ordinary resolution timeframe is 7 business days.
User Verification
To ensure the accuracy and legitimacy of content removal requests, we may request the user to provide adequate evidence of their identity or relationship to the person depicted in the content. This verification process is implemented to responsibly handle requests and safeguard the rights and interests of all users.
Content Removal
Upon verification and confirmation of a valid content removal request, the specified content will be removed in a timely manner from the APP. Our goal is to complete this process promptly while ensuring compliance with applicable laws and regulations.
Privacy
Our highest priority is to respect user privacy throughout the entire content removal process. All requests are treated strictly confidential, and we do not disclose any personal information or details of the requests to any third parties without explicit consent, unless required by law.
Contact Information
If you have any questions or require further clarification regarding our Content Removal Policy, please contact us at: [email protected] or directly report in the APP via the “Contact us” method. We are committed to addressing concerns in a timely manner and ensuring a positive experience for all our users.